Support

First, the fast paths

If you're …	… do this
Locked out / forgot your password	Use the password reset page; you'll get an email link.
Not seeing a purchase reflected in your account	Sign out, sign back in. If still missing, email us — most cases are an email-mismatch (you bought with a different address than you signed in with).
Want a refund	All sales final — try the free preview before you buy. Narrow exceptions (duplicate billing, entitlement failure, mandated by law) are covered in the Refund Policy.
Found a wrong explanation or a broken question	Note the question ID from the result screen and email it. These get fixed within a week.
App feels slow	Try a hard refresh (Cmd+Shift+R). If still slow, email us with your browser/OS — sometimes a deploy needs cache busting.
Cross-device sync isn't working	Sign out and back in on the device that's behind. Sync runs at sign-in.

Email support

Email support@plinthprep.com. Typical response within 48 hours. Mention your exam date if it's close so we can prioritize.

What to include in a support email

• The email address on your Plinth account.
• What you were trying to do.
• What happened instead.
• Browser + OS (e.g., "Chrome 120 on macOS Sonoma").
• Screenshot if anything visual is off.